Data and Voice Over IP (VoIP) Systems

Data and Voice Over IP (VoIP) Systems: Understanding the Benefits

If you want a telecommunications solution which is both efficient and cost-effective, you need to head straight for Voice over Internet Protocol (VoIP). It’s a step which countless forward thinking businesses have already taken, and it’s time for you to join them.

Guide to VoIP Technology

Traditionally, telephone calls have been made over a phone network. But advances in technology mean that alternative solutions are now available. VoIP takes your voice calls and converts them to packets of digital data, these are then transferred along data networks and converted back into audio when they reach their destination. And it’s not just voice calls which can be carried along VoIP networks. Video calls, emails and data transfer can all be passed through VoIP, making it a comprehensive telecommunications package.

How VoIP Technology Can Save Your Business Money and Improve Communication

• Cost savings: perhaps the most striking benefit of VoIP comes in the form of the cost savings on offer. As the voice data is carried over the internet, there’s no need to shoulder the cost for physical phone networks. Instead, with your calls being relayed over the internet, landlines are no longer required. And this is particularly noticeable when it comes to long-distance and international calls, which are much cheaper over VoIP.

• Flexibility: VoIP calls can be made from anywhere in the world, all you need is an internet connection and an internet ready device. This means your employees can make and receive calls no matter where they’re working, be it from home, the office or whilst travelling. It’s a highly attractive brand of flexibility, and one which will enhance your ability to communicate with ease.

• Multiple features: VoIP technology has significantly more features than a conventional phone system, and it’s all thanks to the vast amount of data VoIP can process. Users can take advantage of a rich range of features such as voicemail, conference calling and call forwarding.

• Excellent audio quality: thanks to advances in internet technology, such as speed and connectivity, VoIP offers a level of audio quality and reliability which is easier to maintain than with traditional phone systems. This ensures your business is able to maximize its ability to communicate and connect with customers.

Creating a Network Infrastructure That Integrates Voice and Data Communications

VoIP, clearly, has a number of benefits which are hard to ignore. Nonetheless, you need to build a solid network infrastructure to support VoIP and get the most out of it. Therefore, it’s important that you follow these best practices:
• Assess what your team needs by evaluating your existing phone system, this will provide you with details of the required upgrades e.g. do you only need audio calls or more comprehensive features such as video and messaging features.

• There are numerous VoIP formats available, and you need to decide which is best for your business. For example, you may choose to purchase all the equipment yourself and take responsibility for running it. Or it may be more beneficial to subscribe to a cloud-based hosting solution, where hardware and maintenance is provided as part of the deal.

• Focus heavily on security, as VoIP technology is not immune to cyber-attacks. With this in mind, you’ll need to research and invest in security measures such as firewalls and encryption. This will make sure that your communications are not only efficient, but also secure yours and your customers’ data.

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